Hello,

_____________

My relationship with success began at the early age of 13 as a paid network administrator for my school. The path I followed brought forth a versatile combination of skills ranging across IT consultancy, service desk optimization, and business operations.

Scroll to learn more about the value I have to offer.

Osyris Bey Osyris Bey Osyris Bey

Highlights

CompTIA A+ Certified

Studied for and passed in ~1 month: October 2022.

Seasoned IT Support Engineer

Thousands of hours of troubleshooting since 2005.

Authoritative Consultation

Advised hundreds of clients and institutions across Arkansas and New York.

Common Sense Stress Management

Exercise, decompression, and a love for my work keeps me at 100%.

Astute Problem Solving

Attention to detail and a knack for puzzles equals intelligent solutions architecture.

Adept Operations Control

Management ranging from Small Business Ownership, Service Desk Facilitation, and HR Administration.

Skills

Troubleshooting - 95%

Help Desk / Customer Support - 97%

Programming/Scripting Fundamentals - 90%

Administration - 95%

Leadership - 98%

Teamwork - 97%

Critical Thinking - 99%

Loyalty - 100%

Building this website by myself - Over 9,000%

Experience

Bismilla Corp. DBA Cricket Wireless: Bryant, AR - District Manager

February 2017 - December 2022: Four Promotion Levels. Five Locations.

Analyze KPIs and coordinate with teams to drive towards company vision
Phone sales, mobile device help desk, device configuration, and end user support.
Customer service admin, consultative sales training, employee coaching, procurement, inventory mgmt., etc.
Onboarding, policy execution, payroll mgmt., scheduling, disciplinary action, etc.
77% revenue increase through sales process standardization and price management.
Minimized client churn to <4%

BizTek Connection: Little Rock, AR - Service Desk Engineer

March 2014 - February 2017: One Promotion Level.

Service Desk providing managed support to remote clients across Central Arkansas.
Troubleshooting, security, data protection, network surveillance, VOIP phones, etc.
Used RMMs: LabTech and Connectwise to help maintain continuous operation.
Built internal Knowledge Base and implemented SOPs to standardize best practices.
This reduced average ticket resolution time by 13%.

American Income Life: Little Rock, AR - Master General Agent

November 2011 - March 2014: Three Promotion Levels.

Life and Health Insurance: Agency Principal. Ensure HIPAA compliance.
Recruiting, process implementation, training, and business development.
Mentoring and training to ensure compliance with our customer service standards.
87% policy retention rate. Agency average: 70%

ICC Incorporated: New York, NY - Field Technician Lead

October 2009 - September 2011: Two Promotion Levels.

Consultation for IT Infrastructure, procurement, configuration, and deployment.
Executed hardware and service requests for educational institutions across New York City.
Managed vendor relationships, human resources and logistics for on-site deployment.
Developed user friendly courses and technical writing for end-user education and training.

Audubon Arkansas: Little Rock, AR - Technical Procurement Advisor

June 2006 - August 2009: Internship. High School Student.

Solutions architect: prescribed technology acquisition to meet the needs of the office.
Developed procedure manuals for asset use and maintenance
Implemented inventory management and check-out system.
Provided technical support and network management as needed.

Little Rock School District: Little Rock, AR - Student Network Administrator

Paid: May 2005 - August 2005. Unpaid: September 2005 - May 2009.

Administrator for EAST Lab School Network; Windows XP, Server 2000 and 2003.
Introduction to hardware and software troubleshooting, OS installation, web development, etc.
Built foundational computer skills that I still use to this day.
Design software: Photoshop, Illustrator, Publisher, Auto CAD, Sketch IT, etc.
Development software: Visual Basic, Java, Python, C#, etc.
Produced guides for commonly executed tasks.